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FAQ

Do you have a question about the hotel, your reservation or your future stay?
Your answer may be here! If this is not the case, do not hesitate to contact us by phone or email.

Various

Is Najeti a French band?
Yes, Najeti Hôtels et Golfs is a French hotel group created in 1994 by Mr. Jean-Jacques Durand. To discover Najeti, go to the group page.

The hotel

Is the hotel located in the city center?
Yes, it is located on the circular boulevard, 5 minutes walk from the Hospices de Beaune.

Do you have parking?
Yes, we have a covered and secure parking for 12 € per night.

Do you have a pool or gym?
No, but you can access the municipal swimming pool, located 15 minutes walk.

What is the difference between a Charm Room and a Luxury Room?
Our Luxury rooms are bigger (23m²) than the Charmes rooms (18m²) and offer you more welcome products.

Do you have family or communicating rooms?
Yes, some rooms (Junior Suite and Suite) can accommodate up to 4 people.

Do you have smoking rooms?
No, all our rooms are non-smoking.

Do you have rooms without carpet?
No, all our rooms are equipped with carpet.

Do you have rooms with shower only?
Yes, no matter the category, we can offer you a room with shower only.

Are all rooms equipped with a safe?
Yes, no matter the category, you can leave your valuables in your room.

Can I request an extra bed in my room? How much will it cost me?
Yes, you can request an extra bed in the Junior Suite or Suite rooms. The service is free for a child under 12, and costs € 30 per night for a child over 12 years.

I have a baby, does the hotel have adequate facilities?
Yes, we can provide a cot and a bottle warmer on request and subject to availability.

Is the hotel suitable for people with reduced mobility?
Yes, we have a room for people with reduced mobility and a lift. Our staff is also at your disposal to help you.

Do you have an elevator?
Yes, the hotel is equipped with a lift.

Can I eat at the hotel?
Yes, the hotel has a restaurant: the Najeti Restaurant le Relais. It is closed on Tuesdays.

The stay

What are the departure and arrival times?
The arrival is from 16 hours and departure until 12 hours.

Is there a shuttle bus from the train station to the hotel?
No, but do not hesitate to contact us so that we can order a taxi.

Do you have luggage storage?
Yes, you can drop off your luggage if you arrive earlier.

Do you accept pets? What is the price ?
Yes, we like animals and accept them on a leash in the hotel and restaurant. The price is 16 € per night and per animal.

Do you have an internet connection at the hotel? Is it free?
Yes, the property offers free wifi.

What to do in case of forgotten object in my room?
Our housekeeper keeps all the objects found in the rooms. Contact us and we will send them in cash on delivery instead of your choice.

The prices

Is breakfast included in the price?
No, when you book a single room, breakfast is not included but can be booked separately from the room in the same order. However, you can also book one of our special offers, all of which include breakfast.

Are taxes included in the price?
No, tourist taxes are to be paid on the spot, at the rate of 1 € 50 per day and per person.

Are the rates and availabilities the same if I book on the site or by phone?
Yes, there is no difference in price or availability depending on whether you book by phone or on our website.

The reservation

Why do you need credit card information?
The banking information is only used to guarantee your reservation and in case of no arrival or late cancellation.

When and how will I pay for my stay?
You pay at the end of your stay by the means of payment that suits you best.

I have not received a booking confirmation. How to do ?
We send a confirmation email to each booking. However, if you have not received anything after 30 minutes, please contact us again to see if the reservation is registered and we send you a confirmation.

What are the cancellation conditions?
You can cancel your reservation for free up to 48 hours before your stay.

How can I change or cancel my reservation?
You can always manage your booking at the bottom of the site, by clicking on the "Manage my reservations" link in the "Practical links" section. Your reservation number will be requested. You can also contact us by phone.